Complaints Policy

Version 1.2 · November 11, 2026

How Osher Mevin, Inc., doing business as Message Domains, handles complaints about addresses, counter-notices from buyers, requests from people named in an address, and legal letters and proceedings. We follow fixed steps and fixed time limits. We do not decide who is right.

1. Who can complain and how

1.1 Anyone 18 or older can complain at messagedomains.us/report.

1.2 A complaint is accepted only if it includes:

the address (for example name.verb.us);
at least one rule from our Content Policy that you say it breaks;
your full legal name, email address and postal address, and the organization you act for, if any;
a short statement in your own words;
this statement, checked: “The information in this complaint is true, and I am the person or organization concerned, or authorized to act for them.”

1.3 We confirm your email address with a 6-digit code.

1.4 A complaint missing any of these is counted in our transparency reports but not acted on. We tell you what is missing.

1.5 We accept one complaint per person, per address, per rule, every 30 days.

2. What happens next

Step	When	What happens
Recheck	Within minutes	The compliance check runs again on the address, using the rules you cited. Your statement is shown to the models as context only.
Rule 1, 2 or 4 confirmed	Within 2 hours, usually minutes	The address is suspended. The buyer and you are told. The buyer can restore it only by changing the content so that it passes.
Otherwise	Within 24 hours	We forward your complaint to the buyer: your name, email, the rules and your statement, but not your postal address.
Buyer responds	Within 72 hours of forwarding	The buyer changes the content so that it passes (the complaint closes and you are told), or sends a counter-notice (section 5).
No response	After 72 hours	The address is suspended until the buyer responds. Opening our email does not count as a response.

Trademark complaints use rule 5. The check looks at three facts: whether a logo or trademark design is used, whether the content implies an affiliation, and whether the required footer is present.

3. What we do not do

We do not judge whether a complaint or a counter-notice is right. We do not mediate, give legal advice to either side, or tell either side what to say. After a counter-notice, any further step is between you and the buyer.

4. Times

All times are measured in UTC from the event that starts them and are shown in every email (“Respond by …”).

5. Counter-notices

5.1 A buyer whose address received a forwarded complaint can respond at the link in our email. A counter-notice must include:

the buyer’s full legal name and email address;
a short statement;
this consent, checked: “I consent to the jurisdiction of the federal district court for the judicial district in which my address is located or, if my address is outside the United States, the state and federal courts located in Delaware, for any claim by the complainant about this address. I will accept service of process from the complainant or the complainant’s agent.”;
this declaration, checked: “Under penalty of perjury, the statements in this counter-notice are true and I am the holder of this lease.”

5.2 Individuals who have not passed an ID check may be asked to complete one first.

5.3 When a counter-notice is received, the address stays live, or is restored if it was suspended. The complainant receives a copy with the buyer’s name and email address, not the buyer’s postal address.

6. People named in an address

6.1 If an address uses your name and you are a private individual, it ends. You do not need to cite a rule. Start at messagedomains.us/report and choose “I’m the person named in this address”. You sign in with your email address first, so we can tell you the result.

6.2 All four of these must be true:

It is you. You complete an ID check through Stripe. We pay for it. A legal representative may act for you: a parent or guardian of a minor, a court-appointed guardian or conservator, an agent under a power of attorney, your lawyer, or the personal representative of your estate. They complete their own ID check, give your name, upload the document that shows their authority (a PDF, JPEG or PNG file), and sign the statement in item 3 with their own name, swearing that they may act for you. Items 2 and 4 are then checked against your name. If those pass, we read the document within 48 hours. If it shows their authority, the lease ends under section 6.3. If it doesn’t, we tell them why by email.
The address names you. Your verified name must match the label or the person the compliance check found it refers to.
You are not a public figure. You check the statement “I declare under penalty of perjury under the laws of the United States that I am the person this address names, that the name I sign below is my legal name, and that I am not a candidate for public office, a current or former officeholder, or a national public figure”, and sign it by typing your legal name as it appears on your ID.
You are not on a public list. Your name is not on the public lists of candidates and officeholders we use: the members of the current Congress, federal candidates in the current or next election cycle as published by the Federal Election Commission, and the governors of the 50 states.

6.3 If all four are true, the lease ends at once, the buyer gets a pro-rata refund, and the label cannot be leased for 12 months. We do not tell you who leased it, and we do not tell the buyer who asked. If your name is on a public list or does not match, the lease does not end this way: we tell you why on screen and by email, and you can still send a complaint under section 2 that cites the rule you think the address breaks.

6.4 This section does not end a lease of a label that is the buyer’s own legal name (Terms 5.3(b)), even if you share that name. You can still complain under section 2.

6.5 If a public list cannot be read when you ask, nothing changes and you can ask again later. You can make at most 5 requests a day.

7. Legal letters and formal proceedings

7.1 Letters. A lawyer’s letter or cease-and-desist letter is forwarded to the buyer. We reply to the sender with our standard letter explaining that we lease hostnames, that the letter has been forwarded, how to file a complaint, and where to serve formal process. If the letter cites one of our rules, we also open a complaint under section 2.

7.2 Formal proceedings. If a lawsuit, domain dispute (usDRP or UDRP), arbitration or government inquiry is formally filed about an address, we end the lease within 48 hours, refund the buyer for unused days, and keep the label unavailable for 12 months. We tell the filing party that the hostname has been permanently withdrawn and that no content remains. We do not take part in the proceeding.

7.3 Serve formal process on Osher Mevin, Inc., 16192 Coastal Highway, Lewes, Delaware 19958, with a copy to legal@messagedomains.us.

8. Records

8.1 Each step is logged with its time. When a complaint closes or a lease ends, both sides can download an evidence pack: the timeline, the messages exchanged (without either side’s postal address), the page versions and the decisions, each with a checksum. The complainant’s link works for 7 days. The lessee can download the pack from the complaint history in their account for as long as we keep the record (at least 5 years after the lease ends; see our Privacy Notice), including after the lease has ended.

8.2 The complaint history in the lessee’s account lists every complaint about the lessee’s addresses that we have told the lessee about, open or closed, for the same period.

8.3 Our transparency reports publish totals for complaints received, counted only, taken down, forwarded, suspended, counter-notices, restorations, named-person exits and exits after formal proceedings.

9. False statements

Statements in a complaint, a counter-notice or a named-person request are made under penalty of perjury where stated. Knowingly false statements may expose you to liability. We may refuse further complaints from someone who repeatedly makes false ones.